Customer Service
Client
Webhelp
Enterprise
Service
Cloud/GenAI
Date
February 2024
Results
fifty-five and Webhelp developed a GenAI-augmented B2B sales tool that summarizes lead info, tailors communications, and streamlines follow-ups.
Challenge
Webhelp Enterprise, a B2B company, wanted to explore AI solutions to support and improve B2B sales processes. Webhelp Enterprise identified different application areas, from preparing initial contact with new prospects, fostering ongoing engagement with clients, and following up sales, a complete journey requiring significant time and resources from its sales team. Consequently, Webhelp Enterprise partnered with fifty-five to work on three specific use cases where AI could facilitate sales and improve performance:
SOLUTION
fifty-five implemented generative AI tools to improve performance by automating processes, enhancing knowledge for sales teams, and fool-proofing communication. fifty-five worked within Webhelp Microsoft Azure environment, combining several data sources (Webhelp’s prospect database, LinkedIn, and other websites) and leveraging Chat GPT 3.5’s capacities.
To do so, fifty-five:
RESULTS
fifty-five delivered a custom, ready-to-use platform designed to help the sales team by summarizing prospect information, providing a custom ice-breaker that utilizes said information, and pre-writing follow-up messages with translation options for maximum efficiency.
Case Studies
Stay Tuned